We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Gift / Personalization / Special Requests] Can I add a gift message?
Yes, select the gift option at checkout and enter your message; we'll include it with the package.

[Account / Membership / Login Issues] What if I forgot my password?
Use the 'Forgot Password' link on the login page to reset it via email.

[Shipping / Delivery / ETA / Tracking] Do you offer expedited shipping?
Yes, choose 2-day or overnight options at checkout for an additional fee.

[After-sales / Returns / Refunds / Exchange] How do I exchange an item?
Log in to your account, go to orders, and select exchange; we'll send a replacement once received.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)