We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Promotions / Discounts / Coupons] How do I get loyalty discounts?
Join our membership program to earn points on purchases, redeemable for discounts on future orders.

[Product Availability / Stock / Pre-orders] Is there a waitlist for sold-out items?
Yes, enter your email on the product page to join the waitlist and get notified on restock.

[Customer Service / Contact / Support] Can I request a callback?
Yes, submit a callback request through the contact form with your preferred time.

[Order Modification / Cancellation] What happens if I cancel a pre-order?
Pre-orders can be canceled before the release date with a full refund; after, it depends on processing.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)