We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] How do I cancel a pre-order?
Pre-orders can be canceled before the release date via your account. Full refund issued promptly.

[Gift / Personalization / Special Requests] Do you handle special shipping requests?
Yes, note special instructions at checkout, like discreet packaging, and we'll accommodate where possible.

[Shipping / Delivery / ETA / Tracking] What if my delivery is delayed?
Track your order and contact support if delayed beyond ETA. We may offer compensation for significant delays.

[After-sales / Returns / Refunds / Exchange] Can I return personalized items?
Personalized items are non-returnable unless defective. Review customization before confirming.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)