We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Shipping / Delivery / ETA / Tracking] What if my order is delayed?
Delays can occur due to weather or carriers; check tracking and contact us if over 2 days past ETA for assistance.

[After-sales / Returns / Refunds / Exchange] When will I receive my refund?
Refunds process within 5-7 business days after return approval; it may take additional time to appear on your statement.

[Reliability / Authenticity / Warranty] How do I claim a warranty?
Contact support with your order number and issue details; we'll guide you through the manufacturer's claim process.

[Security / Payment / Privacy / Packaging] Is discreet packaging used?
All packages are shipped in plain, unmarked boxes to ensure privacy and security.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)