We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] Can I cancel my order?
Orders can be canceled within 1 hour of placement if not yet shipped. Use your account dashboard.

[Gift / Personalization / Special Requests] Can I add a gift message?
Yes, select 'Gift Wrap' at checkout and enter your message. Personalization options vary by item.

[Shipping / Delivery / ETA / Tracking] How do I track my package?
Log into your account or check the shipping confirmation email for a tracking number.

[After-sales / Returns / Refunds / Exchange] How do I exchange an item?
Initiate an exchange via your order history within 30 days. Provide a reason and ship back the item.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)