We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Gift / Personalization / Special Requests] How do I place a special request?
Add it in the order notes during checkout; our team will confirm feasibility before processing.

[Order Modification / Cancellation] How do I cancel a pre-order?
Pre-orders can be canceled anytime before shipping via your account or by emailing support.

[Shipping / Delivery / ETA / Tracking] Do you offer express shipping?
Yes, select express at checkout for 1-2 day delivery; additional fees apply based on location.

[After-sales / Returns / Refunds / Exchange] Can I return personalized items?
Personalized items are non-returnable unless defective; check policy details before ordering.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)