We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Product Availability / Stock / Pre-orders] Can I pre-order sold-out items?
Yes, select pre-order during checkout; you'll receive it as soon as it's restocked with updated ETA.

[Customer Service / Contact / Support] What are support hours?
Live chat and phone support available Monday-Friday, 9 AM to 6 PM EST; email responses within 24 hours.

[Order Modification / Cancellation] Can I change my shipping address?
Address changes are possible before shipment; log in and edit via order details or contact us.

[Gift / Personalization / Special Requests] Can products be personalized?
Select personalization options on the product page; add engravings or custom labels for a small fee.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)