We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

ETA for Backpack delivery?
Ships within 24 hours; arrives in 2-4 business days.

Tracking my Backpack order?
Track anytime through our website with your order number.

After-sales return policy?
Full returns accepted within 30 days, no questions asked.

How to get a refund?
Process refund online or via support; typically 3-5 days.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)